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List All Policy

Warranty « Policy Event

12-Month Warranty only for Quality-Related Issues

» Warranty excludes
A: damage caused by misuse ther faulty parts.(including static discharge)
B: improper installation
C: damaged by yourself
D: purchase the product by mistake
E: neglect, accident or modification, which have been soldered or altered during assembly

Requests within US purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

Please note: Any provided shipping labels must be used within 15 days of purchase.

Requests from international purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.Unauthorized reselling of isYoung products is strictly prohibited.

Get in touch

2519 Merced Ave
South EL Monte California 91733
United States

TEL: 818-666-8593

service@isyoung.com

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